Refund policy

0-Day Returns

 

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, in addition to any statutory rights that apply to you.

 

To be eligible for a return under our 30-day policy, the item must be in the same condition in which you received it: unworn or unused, with any original tags, seals and packaging intact. You will also need your order number or other proof of purchase.

 

To request a return, contact us at hello@mytinysecret.co.uk. If your return is accepted, we will provide return instructions and confirm where the item must be sent.

 

Do not send items back without first requesting a return, as returns sent to an unauthorised address may not be accepted.

 

Change-of-mind return postage

 

Unless required otherwise by applicable law, customers are responsible for the cost of returning items when they have simply changed their mind. We recommend using a tracked postal service, as you remain responsible for the return until it is received.

 

If an item is faulty, damaged, incorrect or otherwise not as described, MyTinySecret will cover reasonable return costs where applicable.

 

Fashion

Underwear, Bra and Hot Pants are excluded from our voluntary 30-day returns policy.

Other fashion items may be returned within 30 days if unworn, unwashed, undamaged and returned with their original tags and packaging.

This does not affect your statutory rights or your rights concerning faulty, damaged or incorrect items.

 

Little Secrets / Beauty and Personal Care

 

Unopened and unused beauty or personal-care products may be returned where eligible, provided all hygiene seals, protective seals and original packaging remain intact.

 

For health and hygiene reasons, we cannot accept a change-of-mind return for a sealed beauty or personal-care product once a seal has been broken where the product is not suitable for return for health protection or hygiene reasons.

 

This restriction does not affect your rights if a product is faulty, damaged, incorrect or not as described.

 

Damaged, faulty or incorrect items

 

Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is defective, damaged, incorrect or not as described so that we can investigate and put things right.

 

Nothing in this policy limits your statutory consumer rights.

 

Sale items

 

Sale and promotional items remain subject to applicable consumer rights. Where an item also qualifies under our voluntary 30-day returns policy, the normal eligibility requirements above apply.

 

Gift cards

 

Gift cards are generally non-returnable except where cancellation or refund rights are required by applicable law.

 

Exchanges

 

We do not currently process direct exchanges. The fastest way to obtain another size, colour or item is to request a return for the original product and, once appropriate, place a separate order for the replacement.

 

UK cancellation rights

 

If you are a UK consumer purchasing online, you generally have the legal right to tell us that you wish to cancel an eligible order within 14 days after receiving it, without giving a reason. After notifying us, you generally have a further 14 days to return the goods.

 

Where the statutory cancellation right applies, we will refund the price paid and the cost of our least expensive standard delivery option. If you selected a more expensive delivery service, any additional delivery cost is not required to be refunded.

 

You are normally responsible for the direct cost of returning a change-of-mind order unless we have agreed otherwise or applicable law requires us to bear that cost.

 

European Union right of withdrawal

 

If you are a consumer in the European Union purchasing online, you generally have the right to withdraw from an eligible purchase without giving a reason within 14 days of receiving the goods.

 

Certain exceptions apply, including goods made to your specifications or clearly personalised and sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.

 

Where the statutory right of withdrawal applies, we will refund the price paid and the cost of the least expensive standard delivery option offered by us. You are normally responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to bear that cost.

 

EU customers may also use the electronic withdrawal functionality provided on our store where available.

 

Refunds

 

Once we receive and inspect an eligible return, we will notify you of the outcome.

 

Approved refunds will be made to the original payment method. Where statutory cancellation or withdrawal rights apply, refunds will be made within the legally required period. In the UK and EU this will generally be no later than 14 days after we receive the returned goods or, where permitted, satisfactory evidence that they have been sent back.

 

Your bank or payment provider may require additional time to display the refund after we have processed it.

 

If you believe a refund is overdue, contact hello@mytinysecret.co.uk.

 

Questions

 

For questions about returns or refunds, contact us at hello@mytinysecret.co.uk.